Shipping Policy

Order confirmation

This website does not take online payment. When you place an order, our team checks availability and contacts you on WhatsApp or email to confirm the final amount, shipping charges and delivery timeline before any payment is made.

Dispatch timelines

In-stock pieces are usually dispatched after payment confirmation. Made-to-order and customised pieces need additional crafting time, which our team will confirm with you before you pay.

If a timeline changes unexpectedly, we will contact you using the phone number or email address on your order.

Delivery charges and tracking

Shipping charges are confirmed with you before payment. Where a tracking number is available, we share it once the parcel is handed to the courier.

Delivery times depend on the courier and destination. Delays caused by weather, public holidays or courier issues are outside our direct control, but we will help follow up.

International orders

International delivery is available on request. Import duties, taxes and customs charges, where applicable, are the responsibility of the recipient unless we agree otherwise in writing.

Address accuracy

Please double-check your shipping address and phone number before placing an order. Contact us immediately if something needs to change. Once a parcel is dispatched, address changes may not be possible.