Returns Policy
How we handle returns, exchanges and damaged items at Diva Art Jewellers.
Last updated: 19 October 2026
Contact us first
If there is a problem with your order, contact us before sending anything back. Unannounced returns may not be accepted.
Damaged or incorrect items
Please contact us within 48 hours of delivery with your order reference and clear photographs of the item and packaging. We will arrange a replacement, repair or refund once the issue is verified.
Standard returns and exchanges
Unused items in their original packaging may be eligible for return or exchange within 7 days of delivery, subject to inspection and approval. Return shipping costs and the refund method will be confirmed by our team.
Made-to-order and customised pieces
Made-to-order, customised and personalised pieces are not eligible for return or exchange unless they arrive damaged or incorrect.
Refunds
Approved refunds are processed to the original payment method after the returned item passes inspection. Bank processing times may vary. Shipping charges are non-refundable unless the return is due to our error.
Questions about this policy? Contact our team.